Please note that returns and exchanges cannot be accepted for any perishable goods. Since our herbal grass jelly is considered perishable we cannot accept returns for these items. We will offer product exchanges for any items deemed damaged or defective by Viet Produce Limited.
We do our best to ensure the quality and consistency of our product. If for any reason though, if your product is defective (as defined below*) on arrival or incorrect compared to your order receipt, please contact us at email@example.com within seven (7) days. Once proof of purchase is confirmed, we may require the return or photographic documentation of the can and the product with which you are dissatisfied before we provide you with a credit or refund. Viet Produce Ltd reserves the right to approve or deny the refund request.
Depending on the circumstances, we may provide you with full or partial credit or refund of the purchase price for that product.
Viet Produce Limited can only refund in cash what has been paid in cash. Cash refunds on orders partially (or wholly) paid by discounts or store credits will be issued on a pro-rata basis, or wholly via store credits where most appropriate.
*The term ‘Defective’ is to be confirmed by Viet Produce Limited and is defined as:
- Food Item: Unfit for safe consumption, due to its age, contamination or packaging damages.
- Non-food Item: Unfit for use, due to any visible damages, including breaks, tears, or contamination of any sort.
Viet Produce Limited is not liable for any loss of goods by Royal Mail, DHL, dpd, Hermes or Parcel Force during the process of delivery to you and your shipping address. In some cases, Viet Produce Limited may issue a refund at its own discretion and in a reasonable time. In all other cases, refund requests will be issued on a case by case basis.